Garage equipment repairs

Onsite Garage Equipment Repair Services vs. Remote Technical Support

If you’ve worked as a mechanic or shop owner for more than a little while, you realize that Murphy’s Law has a great deal to do with your day to day operations. If something can go wrong, it will, usually at the least opportune time. That’s particularly true when it comes to your shop equipment.

Everyday wear and tear will have an effect on equipment like vehicle lifts and A/C evac/recharge machines. Complete breakdowns are also possible. Of course, with your equipment out of commission, you’ll have a harder time serving your customers, and it’s important that you get back up and running as quickly as possible.

You should have access to help and support at these times, and the type of support provided should play a big role in your initial purchase decision. Two of the most common support types are onsite garage repair services and remote technical support. While both can be helpful, they’re not even a little bit similar, and they do not offer the same benefits.

Onsite Garage Equipment Repair Services

Onsite garage equipment repair services are exactly what they sound like. The service provider will send a technician or repair person to your shop, where they will analyze the problem, diagnose the issue and either provide a repair immediately, or order needed parts for a repair to be completed later. In this scenario, you have no responsibilities other than allowing the repair person onto your property when they arrive. The service provider will handle pretty much everything else.

Remote Technical Support

Again, the name pretty much says it all. Remote technical support is provided via the phone, or sometimes over video conferencing software like Skype. In most instances, you call the service provider, discuss the problem or symptoms you are experiencing with your equipment, and then you will be walked through a series of steps to help correct the problem or to determine the underlying cause of a breakdown or failure. In some instances, remote technical support providers can access electronic equipment to determine the nature of the issue on their site (such as with a diagnostic machine, which is basically a mobile computer).

When to Choose Each Type of Support

There are some obvious situations where each type of service described above would be beneficial. For instance, suppose your alignment computer were to go down for some reason. In this case, remote technical support would likely be the best option. The same thing applies if your diagnostic computer were to experience issues – remote technical support could walk you through troubleshooting steps, or you could connect it to the ethernet cable and let tech support log in and determine what’s going on.

Remote support isn’t so helpful for other situations, though. For instance, what happens when the motor powering the hydraulic unit on a vehicle lift dies? In this case, it’s better to have actual onsite garage equipment repair service that will send a technician to your shop, determine the fault, and replace the damaged part (even if that’s the motor) so you can get back to doing what you do best (working on your customers’ cars).

How to Determine the Support Type You Have

Not sure what sort of support you have available? The place to look will be the warranty information from the manufacturer. Note that you will likely not receive any sort of support from the distributor, supplier or retailer where you bought the equipment. All support comes from the manufacturer. Check your warranty documents – the support offered, how long it’s available, and other important information should be spelled out there.

In most instances, only very expensive equipment will come with onsite support, and even then, it will only be for a limited amount of time. One year of onsite support seems to be the norm. After that point, you have phone support available for an additional amount of time.

Should You Fix It Yourself?

In some instances, you might find that you can fix the issue yourself, or that someone in your shop knows what needs to be done. For instance, replacing a blown hydraulic line is not all that difficult. Should you go the DIY route in these instances? The answer is “it depends”.

If your piece of equipment comes with onsite support, then make use of it. You ultimately paid for that support in some way, even if it was rolled into the purchase price or the financing costs of the equipment. Get the most value from your purchase and let the manufacturer take care of the repairs in this instance.

If doing it yourself will void your warranty, that’s even more incentive to stay away from DIY solutions. Sure, you might know exactly what needs to be done to fix the problem, but if you void your warranty, that’s years of additional protection that you’re sacrificing. Of course, you may have little choice but to go the DIY route if remote support is your only option.

How Support Should Affect Your Purchase Decisions

As mentioned, onsite support is usually only offered on big purchases, and often only available with premium products. This should inform your purchase decisions. When something happens with your vehicle lift, will you have actual onsite support? When your shop’s air compressor fails, will you have a professional available to repair it? Or will you have to walk through the repair process yourself, guided by a remotely located support rep?

In addition to determining the level of support offered when making your equipment purchases, you also need to consider other factors. How long is support offered? Will you have remote phone support after the primary support period ends? Other factors to consider are the manufacturer’s reputation for durability and quality, which will have a definite impact on your ownership experience.

Ultimately, product support from the manufacturer is an important benefit, and is more than just a “perk”. Any time you spend trying to repair an issue on your own is less time you have for serving your customers, and is time that your shop is not making money.

Repair and maintenance of car service equipment, calibration of tire fitting and car service equipment

Tire season is about to start, get ready with us. We already have seasonal promotions. We have a variety of tire fitting kits available at competitive prices.



Shpenev
Sergey
Vyacheslavovich

head of the service department

Skype: teh-avto4
mob. +79201386256

e-mail: [email protected]

The list of services of our company includes:

• diagnostics and repair of car service equipment;
• installation, dismantling and maintenance of car service equipment;
• commissioning;
• maintenance and calibration of equipment;
• selection of spare parts; nine0023
• post-warranty repair of car service equipment;
• car service design.

Car service equipment is not cheap. And we are very well aware that if it is not properly located in the bodyshop or installed incorrectly, it can lead to damage that will cost the customer a tidy sum, and in the worst case, equal to the amount spent on the purchase of the equipment itself. Therefore, we always plan in advance the placement of equipment on the territory of the customer, and also strictly monitor the observance of all installation rules. nine0003

Our team of professional and experienced specialists is always ready to carry out the detailed planning and subsequent installation and installation of car service equipment and tire fitting equipment as well. Our specialists regularly improve their skills and are trained in all the innovations of the technological process.

We have our own stock of spare parts for our car service and tire fitting equipment (SKYTEXON). Therefore, our customers can be sure that any breakdown will be fixed as soon as possible. nine0003

Our team operates according to its own unique methodology, developed under the influence of accumulated experience. This allows us to effectively cope with any tasks in the shortest possible time. We know that any mechanism is not eternal and is subject to wear and tear over time. So we foresee the possibility of problems. In this regard, TechAuto offers its customers the possibility of warranty and post-warranty service. If our equipment fails, we send specialists to carry out free diagnostics of car service or tire fitting equipment. nineOl000

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Initial contract price

$23,500.00

Contract service

Contract service of the Federal Security Service of Russia for the Belgorod Region, approved by the Order of the Head of the Department: Head of contract service Rudchik Rostislav Nikolaevich Peresypkin Oleg Vasilievich Strakhov Vladimir Dmitrievich Demin Alexander Sergeevich Kurbatov Andrey Vladimirovich Novikov Yury Viktorovich Kovalev Roman Yurievich Olkhovik Mikhail Ivanovich nine0003

 Contact details

Placement order  Moscow time is indicated

44-FZ, Request for Quotations

Go to EIS

Application

20. 07.2016 11:20 27.07.2016 11:15  nine0003

Envelope opening

27.07.2016 11:15 

The documents

Customer

Directorate of the Federal Security Service of the Russian Federation for the Belgorod Region

TIN 3123024871 Checkpoint 312301001 nine0003

 Customer analysis
 All customer purchases

Objects of procurement

Participation conditions

Membership requirements

1. The requirement that the register of unscrupulous suppliers (contractors, performers) provided for by Federal Law No. 44-FZ contain no information about the procurement participant, including information about the founders, members of the collegial executive body, the person acting as the sole executive body of the procurement participant - a legal entity ( in accordance with Part 1.1 of Article 31 of Federal Law No. 44-FZ) nine0003

2. Uniform requirements for participants (in accordance with paragraph 1 of part 1 of Article 31 of Federal Law No. 44-FZ)

Participants and results 07/27/2016

The request for quotations was declared invalid: nine0003

Only one application has been submitted at the end of the application deadline. Such an application was found to comply with the requirements of Federal Law No. 44-FZ. The request for quotations was declared invalid on the grounds provided for in clause 1 of part 1 of Article 79 of Federal Law No. 44-FZ

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Protocols

Minutes of consideration and evaluation of applications for participation in the request for quotations dated July 27, 2016 17:26 (Moscow time)

Supplier contracts

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