The purchase of replacement Continental tires comes with an extra measure of confidence with the Total Confidence Plan.
Enroll here
Limited Warranty
If your tires become unserviceable within the first 12 months from the date of purchase, we’ll replace them for free.+**
Mileage Warranty
We'll cover replacements on select products up to 128,000 kms.+
Customer Satisfaction Trial
If you're not happy with your purchase, we'll replace your tires with Continental brand tires in the first 60 days.+
Road Hazard Coverage
We’ll replace your damaged tires for free within the first 12 months purchase +**
Flat Tire Roadside Assistance
Get a flat change and spare installed (or tow if needed for free up to 250 kms). Pre-Registration required. +
Emergency Trip Interruption Coverage
If you have a mechanical breakdown during a road trip, we'll help cover eligible expenses. Pre-Registration Required. +
Total Confidence Plan Disclosures:
+ Restrictions and limitations apply. See Total Confidence Plan brochure for complete coverage details.
** Coverage is within the first 12 months from the date of purchase or the first 2/32nds treadwear, whichever comes first.
All Continental passenger and light truck tires are eligible for the Limited Warranty for a maximum of up to 72 months from the date of purchase. The Limited Warranty allows for free replacement within the first 12 months. Please see Total Confidence Plan Brochure for complete coverage details.
Continental Tire will cover replacements on select products up to 128,000km. Please see Total Confidence Plan Brochure for complete coverage details.
Continental passenger and light truck tires purchased as replacement bearing the Continental name and D.
O.T. serial numbers are covered up to 60 days (or the first 2/32nds treadwear, whichever comes first). Please see
Total Confidence Plan Brochure for complete coverage details.
Continental’s Road Hazard Coverage makes it unique in the industry because it applies to all Continental Branded Tires that are purchased as replacement, and is a promise of a free comparable replacement tire during the first 12 months after purchase or 2/32nds of treadwear (whichever comes first). Please see Total Confidence Plan Brochure for complete coverage details.
Three (3) year complimentary flat change or towing up to 250 kms at no charge. Tires must be registered online at www.totalconfidence-plan.com to qualify for Flat Tire Roadside Assistance. Coverage is valid on replacement passenger and light truck tire purchases made on or after February 1, 2015.
Three (3) year complimentary service designed to help reimburse the eligible expenses resulting from a mechanical breakdown during a road trip.
Tires must be registered online at www.totalconfidence-plan.com to qualify for Emergency Trip Interruption Coverage. Coverage is valid on replacement passenger and light truck tire purchases made on or after January 1, 2022. Limit $200.00 per day maximum benefit, and a total annual maximum benefit of $500.00.
Limited Warranty for Original Equipment pdf 1 MB
Mileage Warranty pdf 548 KB
Customer Satisfaction Trial pdf 30 KB
2022/25/04
Replacing tires
How long will tires last before you should replace them? It depends on the tread design of the tire, road conditions, and how frequently the car is in use.
Read more
2022/25/04
Changing tires
The seasons change, so why not the tires on your car? We explain how a driver should choose between summer tires, winter tires, or all-season tires.
Read more
2022/06/12
Tire damages
Tires can become damaged, and it can happen without the driver realizing there's an issue. We explain the signs and symptoms to help diagnose the problem.
Read more
When the tires on Gerald Renaud's car wore out well before their advertised mileage, the Prince Rupert, B.C., man thought it'd be no problem to cash in on the warranty that attracted him in the first place.
After all, he thought, all the major tire manufacturers offer mileage warranties.
And since, in his mind, he'd done everything right, he thought it'd be easy to qualify for the discount on his next set of tires.
Renaud couldn't have been more wrong.
"It's a marketing ploy, in my opinion," said Renaud, who bought tires with a mileage warranty claim of 112,000 kilometres, which wore out after 30,000 kilometres. "If this doesn't qualify for a warranty claim, what the hell does?"
Renaud shows Go Public's Erica Johnson his tire warranty, which promised longevity and helped to convince him to buy Continental tires. (Glen Kugelstadt/CBC)"Tire warranties are fictional," said George Iny, the executive director of the Automobile Protection Association (APA), a consumer advocacy group. "It's a problem — and it's industry-wide."
Each tire company has its own standard for determining mileage warranty on tires, Iny said, and those claims are highly influenced by marketing departments.
On top of exaggerated mileage claims, virtually all tire warranties — offered by all the big brands, on the more than 200 million tires sold in North America each year — include restrictions and conditions that have to be met in order to pay out, he said.
Renaud knows tires are amongst the most important replacement parts he can purchase for his vehicle.
So he did his research when shopping for tires for his Mazda 3 in 2013, eventually settling on a model of PureContact all-season tires, manufactured by Continental — the fourth-largest tire company in the world.
"They were highly rated tires on many websites," he said. "And they were reasonably priced."
What sealed the deal, though, was the warranty: It promised the tires would be covered for up to 112,000 kilometres or six years — whichever came first. Called the Total Confidence Plan, the warranty spelled out lengthy conditions that would have to be met in order to be effective.
"I thought, 'Well, I'll buy these tires and get some longevity,'" said Renaud.
He paid $754.21 to buy the tires and have them mounted at the closest Canadian Tire in Terrace, B.
C.
Then a few months ago, Renaud took a look at his tires to make sure they were winter-ready.
"And I'm going, 'There is no tread on these tires, this just isn't right," he said.
He checked his paperwork; the tires had just 29,000 kilometres on them.
"I was flabbergasted," he said. "This is only 27 per cent of the tires' rated mileage — and they were done."
Although the all-season tires were five years old and on his car year-round, Renaud said his mileage was low because he only drives about 15 kilometres each way to and from work, all on a paved highway.
"I am not a young kid that spins tires and drag races other vehicles and stuff."
Renaud says he only uses his car for a short commute to and from work on a paved highway, so he's disturbed his tires became worn down at the 30,000-kilometre mark. (Gerald Renaud)Renaud drove his car back to the Canadian Tire in Terrace, where he first bought the tires, and had their tread depths measured.
"His tires were just about completely worn out," said Tim Wiebe, manager of the service department. "Very close."
At Renaud's request, Wiebe sent the measurements to Continental Tires, explaining that his customer wanted his warranty honoured: A prorated discount on his next set of tires, provided they're manufactured by Continental.
Since the tires were under warranty for 112,000 kilometres and Renaud had only driven 30,000 kilometres, he figured he was due a discount of nearly 75 per cent on his next tire purchase.
Continental rejected the warranty claim.
It said the measurements taken by Canadian Tire showed that two of the tires were worn down 1/32nd of an inch more on one edge compared to the other, and the other two tires were worn down 2/32nds of an inch more on one edge.
"These measurements prove presence of quite a variety of different tread depths," Okan Sen, national marketing manager for Continental Tire Canada, told Go Public in an email.
"This is a sign of 'uneven wear' which makes … [the] mileage warranty inapplicable."
He pointed to a clause in the company's Total Confidence Plan that says tires with "improper operation or maintenance" are not covered under the warranty.
Experts recommend that tires be changed at 4/32nds of an inch, as seen in this photograph. Many warranties won't cover premature wear for measurements over 2/32nds. (Fred Cusson/CBC)Focusing on differences of 1/32nd or 2/32nds of an inch - or about one millimeter - allows Continental to avoid the question of why the tires wore out so quickly in the first place, said Renaud.
"I'm quite disturbed by the fact that they wore out," he said. "I'm more disturbed by the fact that the manufacturer does not want to stand behind [the warranty]. That gets my goat."
Renaud insists he maintained his vehicle properly, and provided paperwork showing that he brought it to his local dealership for all scheduled maintenance, though it doesn't specify what tire maintenance was done.
He also says his car has never been in an accident, slammed into a curb, or had rim damage that could affect the tires.
"It's beyond frustrating," Renaud said. "Tire warranties with this company ... and maybe others are not worth the paper they are written on."
Sen told Go Public that in most cases, Continental also requires that tires be shipped to an inspection facility in Caledon, Ont., before the company pays out — a requirement that Renaud said wasn't discussed. That condition is also not spelled out in the warranty.
It also means Renaud — or any customer looking to use the warranty to get a discount on future tires — would have to either make do without tires on their vehicle during that process, or buy more tires from Continental on the hopes of getting a future credit.
Instead of tire manufacturers making their own mileage claims, George Iny says there should be an industry standard all companies have to follow. (Fred Cusson/CBC)Continental wouldn't tell Go Public how many tires were shipped to its Caledon facility for inspection last year, claiming it was "proprietary information.
"
As for why Renaud's tires only lasted 30,000 kilometres — far less than the advertised mileage warranty of 112,000 kilometres — Sen did not specifically address that performance shortfall, writing that "no matter what brand or what pattern your tires are, no one can precisely predict what your final tire mileage will be."
Tire life depends on a number of factors, he said, including driving habits, road conditions, vehicle maintenance and tire care.
The APA's Iny calls Renaud's case "an anomaly," because although tires tend to fall short of stated mileage claims, his experience was extreme.
But generally, he said, mileage-warranty promises are there "to give you a warm, fuzzy glow when you buy your tires."
"At the APA, we tell consumers to deduct 30 per cent right off the top," he said. "Even then, that's the best-case scenario. However, after you've spent $800 for four tires, it could make you feel good … if you think you're not going to be back there for another 10 years.
But that's not actually how it works out."
According to Iny, what's needed is an industry standard that all tire companies would have to follow.
"Then when you did buy a tire rated at a higher mileage, you would have the assurance that you would reach that mileage," he said. "As opposed to everyone kind of fudging a lot, and therefore nobody gets a real advantage if they're providing a more durable, or technically stronger, or longer-lasting tire."
Go Public asked the tire manufacturer's umbrella group, the Tire and Rubber Association of Canada (TRAC), whether it would support introducing an industry standard.
In a statement, a TRAC spokesperson wrote that "consumers are not being misled" by tire warranties, but that proposed new rules providing consumers with more information about tread-wear ratings will be introduced in the U.S. later this year, and that Canada "will likely follow suit."
Renaud purchased four new tires manufactured by General Tire, owned by Continental, after his previous tires wore out far short of the advertised mileage warranty.
He thought his warranty would mean a discount on that purchase. (Gerald Renaud)After Renaud brought his worn-down tires back into the Canadian Tire and the tread-depth measurements were sent to Continental, he purchased four new tires at the store. They were from General Tire, owned by Continental.
When Wiebe, the service manager, called Renaud to tell him his warranty claim was rejected, Renaud pushed back, saying he'd only purchased new tires because he was led to believe he'd get a credit.
In the end, Canadian Tire ended up reimbursing him 50 per cent of the cost of the new tires he'd purchased.
Wiebe said he felt badly for his customer.
"I mean, even if all the players at the table aren't willing to participate, obviously Canadian Tire has a commitment to customers at least," he said. "We want to do what we can."
Renaud is glad Canadian Tire stepped up, but he contacted Go Public to encourage other people who've been short-changed by the tire giants to speak out, too.
"People have busy lives," said Renaud. "They don't have the time to argue and fight the fight.… But if we do nothing, we let these large corporate-manufacturing companies get away with things like this.
"It's the only way you're going to make change in the industry."
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(CBC) Safety, handling, excellent braking and acceleration - all this is very important for the driver on the roads. And these characteristics are achieved largely due to the quality and properties of tires. But when buying tires, you cannot be completely sure of the correctness of your choice, and that this choice will last? That is why Continental now offers an extended warranty to all its customers.
EXTENDED WARRANTY TERMS *
This season, when buying Russian-made Continental brand tires for passenger cars, you get extended warranty conditions. The extended terms apply to tires purchased from Continental dealers, including Wheels for Free. The validity period of the program is from 01/01/2023 to 12/31/2023 . Validity period of the Warranty - 1 year (365 days) from the date of sale of .
Extended warranty covers mechanical impact: puncture and/or cut, sidewall swelling - except for acts of vandalism (an act of vandalism is considered intentional/intentional damage or destruction of the Tire), cases of tire damage as a result of violation of their operating conditions, manufacturing defects. nine0003
Tires should be replaced if the above damage covered by this Program exceeds 6 mm in diameter. Stud loss is covered by the Program if more than 10% of studs are lost within three thousand (3,000) kilometers or two months from the date of purchase of the Tire (whichever comes first).
In accordance with the extended terms of the warranty, in the event of unintentional damage and loss of studs during the operation of the tire, Continental Tires RUS LLC (through its Distributors and Authorized Resellers) undertakes to make one free repair (in case of repairability) or one free replacement (in case of non-repairability) of the purchased tire. nine0003
When applying for a warranty, the customer must provide the dealer with a warranty coupon, sales receipt and cash receipt .
The warranty covers the purchase of 1 (one) tire and the remaining tread depth at the time of the buyer's request must be at least 4 mm. It is necessary to activate the warranty card on the part of the buyer (there are no deadlines for activation, you can activate it even on the day of applying for an extended warranty).
At the time of the client's request, the tire production date should not be older than 5 years. nine0009 One (1) replacement is possible for each warranty wheel (replacement is possible if studs fall out more than 10% within 2 months or 3000 miles, whichever comes first) OR one (1) repair within one year from the date of purchase.
EXTENDED TERMS AND CONDITIONS TO THE WARRANTY APPLY TO TIRES OF THE BRAND CONTINENTAL RUSSIAN PRODUCTION , detailed information on the website: https://contipromo.ru/
The guarantee is valid only for individuals. nine0019
We accept extended warranties from third parties.
The Buyer agrees to receive informational SMS messages about the extended warranty program on his mobile phone.
*This Extended Warranty Program is valid in the Russian Federation only and is not valid in the Republic of Kazakhstan
The Continental Tire Extended Warranty is in addition to the standard warranty terms. In the event of unintentional damage to the tire, it will be repaired free of charge, and if repair is not possible, it will be replaced with a new one. nine0003
The extended warranty applies to all Continental tires purchased from May 28, 2020 to September 14, 2022 in the BlackTyres online store with delivery or pickup from tire centers and partner distribution points.
From September 15, 2022, only tires of the Russian-made Continental brand are eligible for the extended warranty program (Russian-made tires can be distinguished by the inscription “Made in Russia” on the sidewall). The program does not apply to buyers-legal entities. nine0003
Tire buyers who paid for an order through marketplaces (for example, Yandex.Market) do not participate in the extended warranty program.
Extended warranty terms apply to:
Summer tires
eContact Winter tires
Extended terms apply to SSR and ContiSeal tires.
A detailed description of the extended warranty conditions in Russia can be found at the link. nine0003
Program conditions
The extended warranty program is valid for one year from the date of purchase of the tire, while the remaining tread depth of the tire must be at least 4 mm, and the tire itself must not be older than 5 years from the date of manufacture.
The tire will be repaired or replaced once if damaged unintentionally during personal (non-commercial) use. The decision on the possibility of repairing a damaged tire or the need to replace it is made by a representative of an authorized tire center after examining the tire. The tire is only replaced if it cannot be repaired. The tire is replaced if the damage exceeds 5 mm in diameter. nine0003
The extended warranty also covers loss of more than 10% of studs within 3,000 kilometers or two months from the date of purchase of the tire, whichever comes first.
In the absence of a similar tire in stock (for example, when discontinued), a replacement is made for a model with similar characteristics and quality.
Registration in the program
Coupon is issued when buying from 1 to 5 tires. If 6 or more tires are purchased, more coupons are issued.
Self-register your purchase using your unique coupon code within 7 business days on the Continental website.
Warranty procedure
In the event of a warranty case, bring the tire with a coupon and a cash receipt to one of the points listed on the website contipromo.ru/map_warranty (select "Where to replace / repair a tire with an extended warranty coupon?"). The consumer himself, who registered the purchase on contipromo.ru, or his reasonable representative, can apply for a warranty case, so have an identity document with you.
