Resources are here to help answer your questions:Questions about a Mack Truck? Just ask a Pro.The best resource to answer your questions is the professionally trained folks at your local Mack Trucks dealership. Click here to find a dealer near you. Or, try our Mack Trucks Dealer Locator App for your Android or iPhone. Mack Trucks Dealer Locator app now available on:
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Browse our FAQs.
Over time, we've learned the most commonly asked questions regarding Mack Trucks. Below is our list of frequently asked questions (FAQs) along with responses. |
Mack Trucks Frequently Asked Questions1.
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| Customer Satisfaction | A. Is your vehicle older than 5 years/500K Miles? Go Here > Dealer Locator B. Is your vehicle less than 5 years old/less than 500K Miles? | |
| OneCall CompleteCare | Phone: +1 (800) 866-1177 | |
| Media Relations | Email: kimberly. [email protected] | |
| Career Opportunities | Mack Trucks / Volvo Group Global Careers | |
| Suppliers | Mack Trucks / Volvo Group Supplier Portal | |
For assistance with non-product information, please click below to use our Contact Us Form. After your form has been submitted, a company representative will contact you to discuss your inquiry.
Contact Us Form
As a result of its proposed business relationship with Volvo Group Trucks, Volvo Group North America, ("Volvo Trucks") and/or Mack Trucks, Inc. including any of their respective corporate affiliates and assignees and/or successors in interest (collectively and singularly referred to below as "Volvo"), having a place of business for purposes of this Agreement at 7900 National Service Road, Greensboro, North Carolina 27409,
An individual employee of an approved company user of the Systems defined below (the individual employee and approved company individually and collectively referred to as "USER") may be granted access to one or more (as determined from time-to-time by Volvo) of the internet-based systems, as described in greater detail below, which may include but are not necessarily limited to IMPACT, Mack Parts Catalog, any derivation or successor of those systems or any other internet based systems to which authorized access is obtained through Volvo or its designees (collectively, the "Systems").
The Systems for purposes of this Confidentiality Agreement for Internet-Base Technology Access ("Agreement") shall include any and all enhancements and updates to any and/or all of the Systems, and any and all technology derived from same, regardless of the name, serial number, model number or other identifying designation given to such enhancements and updates. The Systems are proprietary web-based systems consisting of numerous confidential and secure databases, and various versions or editions of same, owned and controlled by Volvo and/or third-party provider(s) and containing sensitive and proprietary information about Volvo's products, future products, plants, processes, business plans, trade secrets, financial information and/or business in general. Access to the Systems will permit USER to have access to various proprietary and confidential information, possibly including but not limited to:
For purposes of this Agreement, all of the information listed above, in fact all information provided through any or all of the Systems, and all information gained by USER by virtue of its access to any or all of the Systems, shall be considered Confidential Information.
Confidential Information may include all forms and types of information including, but not limited to, writings, data, drawings, schematics, photographs, audio and video clips, and any other data available to USER through the Systems.
USER agrees to keep all Confidential Information strictly confidential and not to disclose any Confidential Information to any third person unless disclosure is authorized in writing in advance by Volvo. USER understands that the website(s) through which information is from time-to-time displayed by any or all of the Systems contain copyrights and/or other intellectual property owned by Volvo and, to the extent applicable, may contain copyrights and/or other intellectual property owned by third parties. USER agrees not to duplicate or reproduce in any form any Confidential Information, print any screens, or in any other manner replicate any information provided through access to any or all of the Systems.
USER agrees to be responsible for any unauthorized disclosure of Confidential Information and shall take all reasonable precautions to prevent such disclosures.
USER understands that access to any or all of the Systems is a privilege, not a right, granted by Volvo. Volvo reserves the exclusive right to suspend and/or revoke access of the USER to any or all of the Systems at any time and from time to time, with or without notice to USER. USER understands that any user-ID(s) or password(s) granted for access to any or all of the Systems is confidential, not only as to USER but also to the individual employees of USER, and USER agrees to take all reasonable precautions to protect and keep secure any such user-ID(s) and password(s) from any dissemination or use by any third person. USER understands that any and all activity performed utilizing the user-ID(s) and/or password(s) granted to USER may be monitored and logged at any time and from time to time.
USER understand that an individual employee's access to any or all of the Systems will terminate at the conclusion of employment with the approved company USER.
USER shall have no expectation of privacy regarding the use of or access to any or all of the Systems, as USER has been put on notice that its activity may be monitored and logged by Volvo. USER agrees to accept full responsibility for any unauthorized use of the user ID(s) and/or password(s) provided to USER to access any or all of the Systems. USER understands that all Confidential Information and User IDs and passwords shall remain the property of Volvo and (where applicable) its third-party licensors. USER expressly waives any right of privacy in anything USER creates, stores, sends or receives concerning its use of or access to any or all of the Systems.
When and if deemed necessary by Volvo, disclosure of any messages, files and/or text will be made to law enforcement agencies or other third parties without the USER's consent.
USER agrees that Volvo and (where applicable) its third-party licensors will be irreparably injured by any breach of this Agreement by USER, that monetary remedies are inadequate to protect Volvo and such third-party licensors against any actual or threatened breach of this Agreement by USER, and that Volvo and such third-party licensors shall be entitled to specific performance or other equitable relief as a remedy for any breach. USER agrees that such remedy shall not be deemed to be the exclusive remedy for a breach of this Agreement, but shall be in addition to all other remedies available at law or in equity, including but not limited to fines, criminal penalties, and injunctions.
USER hereby consents to the jurisdiction of the State of North Carolina to resolve any disputes of this Agreement. All of Volvo's third-party licensors are intended third-party beneficiaries to this Agreement.
From time to time as they may become available, Volvo or its representatives may notify USER of any enhancements and/or updates released for any or all of the Systems to which USER is granted access hereunder. Any such enhancements and updates offered would be subject to any terms of use established by Volvo and (where applicable) its third party licensors. Volvo reserves the right to modify and/or implement any fees or charges required to utilize or obtain access to the Systems. Only registered USERs will be offered any such enhancements and updates.
The Agreement is effective from the date of signing of this Agreement by USER and shall remain in force until terminated.
The Agreement is automatically terminated if the Volvo dealer and parts and service agreement (applicable to USERs who are authorized dealers or parts and service providers of Volvo) is terminated. Either Volvo or USER may terminate this Agreement at any time with or without cause on ten (10) days written notice given by facsimile (record of transmission retained), certified mail and/or nationally recognized overnight courier, in each case to the physical or facsimile address specified herein or as otherwise set forth in a notification given as required hereunder. Also, Volvo reserves the right to terminate this Agreement with immediate effect if USER breaches any term(s) of this Agreement or if Volvo has a good faith belief that USER is in violation of any term(s) of this Agreement. Upon termination of this Agreement under any circumstances, USER must immediately cease usage of all of the Systems and will deliver to Volvo any software, materials, manuals and documentation issued in connection with any or all of the Systems, and any other materials derived from the use of any or all of the Systems directly or indirectly.
This Agreement may not be assigned, licensed or modified by USER.
THE INFORMATION MADE AVAILABLE BY ANY OR ALL OF THE SYSTEMS AND/OR THE WEBSITE(S) ESTABLISHED FOR PURPOSES HEREFOR, AND/OR RELATED THERETO, IS MADE AVAILABLE WITHOUT EITHER EXPRESS OR IMPLIED WARRANTIES OF ANY KIND ON AN "AS IS" BASIS. NEITHER VOLVO, ITS THIRD-PARTY LICENSORS, NOR ITS REPRESENTATIVES MAKE ANY EXPRESS OR IMPLIED WARRANTIES TO USER OR ANY OTHER PERSON OR ENTITY WITH REGARD TO SUCH INFORMATION, INCLUDING MERCHANTABILITY, FITNESS FOR ANY PURPOSE OR NON-INFRINGEMENT OF PATENTS, COPYRIGHTS, OR OTHER PROPRIETARY RIGHTS OF OTHERS. NEITHER VOLVO, ITS THIRD-PARTY LICENSORS, NOR ITS REPRESENTATIVES SHALL HAVE ANY LIABILITY OR RESPONSIBILITY TO USER FOR DAMAGES OF ANY KIND, INCLUDING SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR RESULTING FROM ANY PROGRAM, SERVICES, OR MATERIALS MADE AVAILABLE BY OR THROUGH ANY OR ALL OF THE SYSTEMS AND/OR THE WEBSITE(S) ESTABLISHED FOR PURPOSES THEREOF, AND/OR RELATED THERETO, OR THE USE OR MODIFICATION THEREOF.
The individual employee of USER has read and understands all terms and conditions of this Agreement, and hereby requests access to the Systems.
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The Mac laptop battery can be replaced, but there is a service charge. Our warranty does not cover batteries worn out due to regular use.
If you have an AppleCare+ agreement and the battery capacity of the product falls below 80% of its original capacity, the battery will be replaced free of charge.
Apple Authorized Service Centers have their own prices, so check for an estimate of repair costs.
The cost of service for each AppleCare+ program will be the same, regardless of the selected service center.
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An AppleCare+ agreement is available for this product in your region. The AppleCare+ agreement covers battery service. This means it can be replaced free of charge if product testing reveals that the battery capacity is less than 80% of its original capacity.
The AppleCare+ agreement also includes the right to service for accidental operational damage. An additional fee is charged for service for each call.
Learn more about AppleCare+ in Russia
Apple's limited warranty covers the Mac and Apple accessories that came with the product against manufacturing defects for one year from the date of purchase. Apple accessories purchased separately are covered by the Apple Accessory Limited Warranty. Includes adapters, spare cables or cases.
Our warranty is in addition to the rights provided by consumer protection law.
Depending on the issue, you may also be eligible for service under an AppleCare+ agreement. Terms and conditions apply, including fees. Availability of features and options may vary by country.
If your case is not covered, you will be charged. If the problem with your Mac cannot be fixed, you may be required to pay the full cost of the replacement.
Check service eligibility status 90 days or the remainder of your Apple warranty or AppleCare agreement, whichever is longer. This warranty is in addition to your rights under consumer protection law.
Dealer Locator links are available throughout the site or you can click here to find a dealer.
They will be able to get the information for you.
Working with your local dealership to find the best option for you, or contact 
at Mack. They can answer your questions concerning the warranty coverage on a truck.
610-351-8800
