Tech e commerce


Quick and Transparent Ecommerce App Reviews and Comparisons

This site is a straight up gold mine of Ecommerce resources and advice.

Kelleigh Stewart, CEO, bigislandcoffeeroasters.com

Research and discover the Ecommerce apps you need to grow your store today!

Browse all apps

Where's the fire today?

Sales & ConversionMarketingAnalyticsOperations & LogisticsStore DesignFinanceCustomer Support

Discover the most popular Ecommerce appsBrowse all apps

Most popular apps

Referral Marketing

Viral Loops

1984

 + views

Viral Loops improves customer lifetime value by incentivizing word-of-mouth marketing in pre-sale and post-sale campaigns.

Data Security

Rewind

3085

 + views

Rewind is an easy to use back up tool for your Shopify or BigCommerce store, providing peace of mind that when things break you will be able to fix them fast.

Cross-Sell/Upsell

Carro

2037

 + views

Carro’s Brand Partnership tool is like going Shopping for products for your store, without a traditional wholesale relationship or any inventory commitments.

Customer Data Platform (CDP)

Netcore

1439

 + views

Netcore is a customer engagement and experience platform that creates personalized digital experiences to fuel omni-channel growth.

Customer Service Helpdesk

Gorgias

2647

 + views

All-in-One Customer Support Specifically Designed for Ecommerce

SMS Marketing

SMSBump

2628

 + views

SMSBump is the largest SMS marketing tool in the Shopify app market, designed specifically for Shopify with extremely robust functionality and features.

Email Marketing

Sendlane

2893

 + views

Sendlane is an email and SMS marketing platform that combines functionality with methodology to increase conversions and total revenue.

Reviews & User-Generated Content

Opinew

1987

 + views

Opinew is a smart review platform for DTC brands showcasing reviews on their site from across the web for increased social proof and conversation rate.

All popular app categories

Smart Review Platform Pulling Reviews from Across the Web

Sell More Products by Cross-Selling on Other Shopify Stores

Robust live chat and helpdesk solution for merchants of all sizes.

Increase Product Page Conversion in Minutes with Adaptive Product Information.

Scary Smart Data Analysis

Improve Conversions by Controlling Load Times of 3rd Party Tools on Your Site

Lower Cost Per Acquisition with Viral Loops

Robust SMS Marketing Tool Built for Shopify

Great Email and SMS Deliverability, Combining Functionality with Methodology

Robust Customer Engagement Platform for Increasing Conversions

End-to-end Influencer Management Platform that helps activate more influencers in the shortest time.

Commission Based Ad Network Driving Traffic and Sales for Your Store

Revenue analytics for fast-growing D2C brands.

The Data Operating System for your Ecommerce Brand

Attribution-Centric Analytics and Reporting

Smarter Segmented Marketing in Seconds

Create Competitive Pricing and Boost Profitability

Automated Analytics Platform for Shopify Stores

Easily Backup and Restore Your Site

All-in-One Customer Support Specifically Designed for Ecommerce

Exists to help busy DTC brands tackle tough shipping issues in a sustainable way.

Giving you more accurate shipping rates for increased profitability.

Proactive Order Tracking Your Customers Will Love

Keep Your Product Data Up To Date Automatically

Easily Duplicate Your Store for a Safe Staging Environment

Easy-to-Use and Scalable Drag and Drop Page Builder for Shopify

Selling Faster From Social Media and Beyond

Showcase Hot Sellers, Discounts, and Promotions From Within Your Product Images with Ease

All-in-One Centralized Ecommerce Solution, Especially Powerful for B2B

Augmented Reality for Ecommerce

Robust Invoicing Solution for Ecommerce, Especially International Sellers and B2B

Tear Down Barriers with this Buy Now Pay Later Tool

Powerful Fraud Prevention with Custom Rules for Growing Merchants

Business Banking and Corporate Cards Designed for Ecommerce

Get $$$ in Unclaimed Amazon Reimbursements

Automated and Customized Subscription Billing

All-in-one subscription management app to personalize rewards system, reduce order cancellations and increase revenue.

A simple sustainability solution for brands to plant verified trees across customer actions to drive engagement and conversions while protecting our planet. Integrate across any platform, engage customers, and reach your net-zero goals.

Subscriptions Done Easy Leveraging Your Entire Tool Suite

Premium Subscription Experiences for DTC Shopify Brands

B2B Social Commerce Platform for Charitable Donations

White-Label Mobile App Development

The Best Cause Marketing Platforms for Ecommerce

Read now

Hey 👋 I'm Derric Haynie.

After working extensively in both Ecommerce and Ecommerce technology, I saw the raw confusion and desperate needs of merchants around the fast-expanding and fragmented landscape of Ecommerce tech apps. And thus I created Ecommercetech.io.

Superpowers include:
Connect with me

"EcommerceTech proved  extremely resourceful in helping me with crucial tool decisions. Thank you so much for your help. You are literally lifesaving."

Bili Balogun - CEO, Tribe Beauty Box

"You can trust that the team at EcommerceTech is genuine and will only recommend what’s best for you and your Ecommerce business."

Yinka Martin - Managing Director, HairWeavOn

Latest podcast episode

THE FUTURE OF ECOMMERCE

33

 MINS

Episode 5 - The Future of Ecommerce: Influencer Marketing

Neal Schaffer

CEO, Author, Keynote Speaker

Featured guest

View all podcasts

Featured Blog

Still unsure what’s right for you?

Chat with an Ecommerce tech expert and we’ll look at your site, the stage of your business, and your resources
to help you find the right tools to grow your store.

Get advice - it's free

Completely free. No catch

The Future of Ecommerce Podcast

Ways to listen and subscribe:

THE FUTURE OF ECOMMERCE

Latest podcast

Episode 8: The Future of On-Site Search for Ecommerce

We are now officially in the era of first party data. What are your customers looking for and what are they finding on your site?

Listen now

Victor Aldea

Growth Marketing Manager

Featured guest

About the podcast

Exploring every aspect of Ecommerce and how it is likely to change over the next 1, 3, and 10 years. Each episode explores one topic so that we can go deep, bring in industry experts, academics, and brands, and get their opinion on the future. Then we make our predictions. This podcast is perfect for Ecommerce executives looking to stay on top of their industry.

Ways to listen and subscribe:

DERRIC HAYNIE

Chief Ecommerce Technologist
Ecommercetech.io

Derric Haynie is the host of “The Future of Ecommerce” podcast and Chief Ecommerce Technologist at Ecommercetech.io – Where Ecommerce stores go to research, discover, and buy the right tools to grow their store. Half of his day is spent reviewing tech tools, and the other half is talking with merchants to help them discover which solutions are right for them. When he’s not doing that, you can find him speaking, networking, or grabbing a drink at any of your favorite Ecommerce events. Read more

Featured episodes

July 30, 2021

25

 mins

Episode 8: The Future of On-Site Search for Ecommerce

We are now officially in the era of first party data. What are your customers looking for and what are they finding on your site?

Victor Aldea

June 18, 2021

18

 mins

Episode 7 - The Future of Competitive Pricing for Ecommerce

Don't race to the bottom! Learn more about how dynamic pricing can make you more competitive AND profitable.

Burc Tanir

March 5, 2021

25

 mins

Episode 6 - The Future of Pricing and Price Testing for Ecommerce

This three-part miniseries will cover basic pricing and price testing, competitive intelligence and understanding the market at large.

Patrick Campbell

June 18, 2021

18

 mins

Episode 7 - The Future of Competitive Pricing for Ecommerce

Don't race to the bottom! Learn more about how dynamic pricing can make you more competitive AND profitable.

March 5, 2021

25

 mins

Episode 6 - The Future of Pricing and Price Testing for Ecommerce

This three-part miniseries will cover basic pricing and price testing, competitive intelligence and understanding the market at large.

October 26, 2020

33

 mins

Episode 5 - The Future of Ecommerce: Influencer Marketing

From micro to macro, from celebrity endorsements of the past, to Tik Tok movements of the future, here's how we got here...

All episodes

July 30, 2021

25

 mins

Episode 8: The Future of On-Site Search for Ecommerce

We are now officially in the era of first party data. What are your customers looking for and what are they finding on your site?

Victor Aldea

June 18, 2021

18

 mins

Episode 7 - The Future of Competitive Pricing for Ecommerce

Don't race to the bottom! Learn more about how dynamic pricing can make you more competitive AND profitable.

Burc Tanir

May 11, 2021

52

 mins

Customers Who Click Ep.58

Tech stacks are a wonderful thing but you know what they say - too much of a good thing....

March 5, 2021

25

 mins

Episode 6 - The Future of Pricing and Price Testing for Ecommerce

This three-part miniseries will cover basic pricing and price testing, competitive intelligence and understanding the market at large.

Patrick Campbell

October 26, 2020

33

 mins

Episode 5 - The Future of Ecommerce: Influencer Marketing

From micro to macro, from celebrity endorsements of the past, to Tik Tok movements of the future, here's how we got here...

Neal Schaffer

January 22, 2020

4

 mins

Episode 0 - What is The Future of Ecommerce?

Our first episode gives you an idea on our show and what to expect over the coming episodes.

Derric Haynie

February 12, 2020

30

 mins

Episode 1 - The Future of Email Marketing for Ecommerce

Derric explores the email marketing, from to how it might evolve into a Rich Content Format (RTF) platform fueled by Augmented Reality.

Rytis Lauris

March 23, 2020

32

 mins

Episode 2 - The Future of Ecommerce for Beauty and Skincare Brands

We talk to Jay Hack, Donna Lopez, and Yarden Horwitz on computer vision, tbranding, and social search.

Donna Lopez

May 25, 2020

26

 mins

Episode 3 - The Future of Messenger Marketing for Ecommerce

Messenger marketing is a fast-evolving industry that brings a real revenue boost and strengthen brands, but where is it all heading?

Mary Kathryn Johnson

July 24, 2020

24

 mins

Episode 4 - The Future of Ecommerce: Buy Now Pay Later

Let's dive into this thriving market to understand what is in store for the future of buy now, pay later tools.

Mia Bernad

July 31, 2020

20

 mins

Introducing the Keep Optimising Podcast by Chloe Thomas

The Keep Optimising Podcast is the brand new show from the makers of the award-winning eCommerce MasterPlan Podcast.

Chloe Thomas

1,498+ listeners

Preparing for The Future

Sometimes you are so busy running your business you aren't thinking about how to grow it, how to stay relevant, and how changes in your market, and with technology, will impact your bottom line.

Ways to listen and subscribe:

Patrick Campbell

Chloe Thomas

Neal Schaffer

Mary Kathryn Johnson

Rytis Lauris

Mia Bernad

types and features - Trade on vc.ru

7215 views

Electronic commerce or, as it is called, e-commerce is a kind of business related to the sale of goods and services via the Internet. All actions that are aimed at earning money on the Internet, in essence, can be attributed to e-commerce.

The term itself originated in the USA, where the first online sale was made - on August 11, 1994, Sting's Ten Summoner's Tales disc was sold using an encrypted transaction. Since then, despite numerous difficulties, the sphere has become more and more popular, and the pandemic has only pushed it to the peak of development.

What is the essence of e-commerce?

This area is very diverse: in addition to online sales itself, it includes the broad categories of Internet banking, which deals with online transactions, and Internet marketing, which includes advertising and actions aimed at increasing conversion.

The technical basis on which e-commerce is built seems even simpler than the set of components that an offline store cannot do without. Technical content includes:

  • website or online store;
  • database with goods;
  • stock balance accounting system;
  • CRM system;
  • customer delivery system, etc.

Of course, this is a greatly simplified model, because each of these categories can be described separately: however, the most important component of the listed ones will be a well-functioning and well-built server, since the site loading speed depends on it.

E-commerce, due to its convenience and versatility, is implemented in many niches, depending on its target audience. Here are examples of its successful implementation:

  • Online cinemas, music and book subscriptions. They allow you to legally enjoy the fruits of intellectual labor.
  • Electronic bulletin boards. These include sites like Avito.
  • Online payment services for public services. They owe their popularity to saving time - you no longer need to stand in lines to pay for an apartment.
  • Online stores and marketplaces. Almost the entire sphere of e-commerce is based on them.

What are the types of e-commerce?

The following classification is based on the difference in the target audience:

  • Business-to-Business - mutually beneficial relationships between entrepreneurs. Manufacturers and merchants establish contacts with each other using special Internet platforms.
  • Business-to-Consumer - Companies sell products to consumers on various online marketplaces. Represents a large number of advantages for both entrepreneurs and customers.
  • Business-to-Government - a business provides services to the government or its agencies, such as a municipality. In this case, strict requirements are imposed on the business, usually it is necessary to pass a selection by competition, because the level of transactions is extremely high.
  • Consumer-to-Consumer - relationships between consumers that are carried out through electronic bulletin boards.
  • Government-to-Citizens - interaction between a citizen and the state - payment of taxes and fines, obtaining various certificates and documents. It is not always a commercial activity, as it often carries an information load.
  • Government-to-Government - business relations of government bodies.
  • Business-to-Partners - interaction between "colleagues" - branches or companies from the same field.
  • Business-to-Employee - automated management of business processes and tasks within the corporation.
  • Business-to-Business-to-Customer - the merging of two types - an example is the dropshipping model. An entrepreneur buys goods in China and arranges with warehouses so that they send orders to the right addresses, bypassing the need to store the goods at home.
  • Exchange-to-Exchange - interaction between various electronic exchanges in currency exchange services.

Pros and cons of e-commerce

Like any other field, e-commerce has its advantages and disadvantages. Let's start by listing the obvious advantages:

  • Reducing the amount of money spent. E-commerce makes many processes easier - to open a trading platform, you no longer need to rent space, look for employees and negotiate delivery. All of the above can be set to automatic mode, as a result, products become cheaper, which customers like.
  • Dynamic growth of the sphere. The international ecommerce market is growing every year. Users are gradually getting used to making purchases online, more and more services are appearing aimed at increasing the efficiency of online entrepreneurs.
  • Wide coverage of target audience. Through the Internet, you can easily cross physical borders and go to conquer foreign markets. If you're selling physical goods, consider how the product will be delivered to the customer.
  • Reducing the number of intermediaries. You can contact directly with the manufacturer of goods, completely excluding the participation of third parties.
  • Visual analytics and tracking. The business and its promotion are completely under your control.

Cons of working with e-commerce:

  • Technological dependence. Any overlay with technology and Internet access will affect the conversion.
  • Nuances of working with payment systems. To receive funds, registration of an individual entrepreneur or LLC is required. In addition, in order for the reception and withdrawal of funds to be stable, it is necessary to provide high-quality service for customers. Otherwise, they may open disputes (disputes) through the bank, as a result of which the payment system may restrict the Internet entrepreneur's ability to accept payments from customers.

The acceptance of international payments has its own characteristics, which we talked about in the article.

  • Constant changes in legislation and regulation. Since the sphere is developing dynamically, it is subject to many changes, including in legislation.
  • Information security. When working in the field of e-commerce, one cannot do without the use of complex certification, authorization and other cybersecurity methods.
  • Compliance with intellectual property rights. Unauthorized copying of copyrighted products is a huge problem for any business, as it does not bring profit to its owners.

How to create your own online store?

If you are going to open an online store, you should spend a lot of time setting it up - every element of it, from the elegant home page to the payment module, should be as user-friendly as possible.

As soon as a buyer enters your site, he is faced with a choice - to leave or continue the search. If the interface and navigation of the home page do not attract buyers, and even take a long time to load, then the chances of retaining buyers become less and less. However, a few additions and well-timed settings can decide the matter in your favor:

  • beautiful logo design;
  • high site loading speed in all browsers and on all devices;
  • working links on all pages;
  • selection of the most popular products;
  • a working search field at the top of your site;
  • special offers, promotions, free shipping options;
  • language selection options if needed.

How to increase the conversion of an online store, described in detail in one of our articles.

If you have taken our advice and created the perfect home page, this does not mean that you have finished designing the entire site and working on content: in addition to product pages, customers may want to learn more about your business, ask a support question or read information about your shipping policy.

Top Ecommerce Platforms

Now, thanks to the new zero-coding trend, almost anyone can start an online business. Zerocoding means you no longer need complex coding skills. All software is provided by the platform itself on which you make an online store.

The Shopify platform is a convenient solution for working in the field of e-commerce, because on the site you can successfully accept payments from all over the world, and with little or no experience in creating websites. For many entrepreneurs, Shopify is truly the best way to get started in the online business world, as unlike other website builders, it requires minimal effort and almost zero website building skills.

Also, you don't need serious programming skills to use it. Since the platform was designed for users without advanced design and technical skills, it has the simplest possible functionality.

The future of e-commerce

As expected, 2021 has not passed unnoticed by the ever-changing ecommerce market. More and more entrepreneurs stop using traditional methods of sales, preferring something new, which competitors do not yet have, and which would allow them to stand out in the eyes of customers, because the conversion of the store directly depends on this. More and more interesting “chips” come into use - some are becoming obsolete, while others are just beginning to flourish.

Recent industry trends include:

  • growing marketplace popularity
  • targeting the younger generation
  • increase in the use of chatbots
  • environmental protection
  • use of voice commerce
  • video consultations from offline stores
  • product subscription
  • reduced delivery times
  • payment variety
  • increase in customer acquisition costs
  • omnichannel
  • personalization

You can read more about each trend in our article. All of the above trends point to one thing - the e-commerce industry continues its active development. Millions of people are enjoying how easy it is to shop online, and trust in online retailers is growing.

Shopping platforms are becoming more convenient: new payment and delivery methods are added, marketing strategies are improving, which attract more and more new customers. No wonder e-commerce is booming.

What's next?

As you probably already understood from the text of our article, e-commerce is one of the most promising and rapidly developing market segments. A large number of advantages over offline trading, as well as the constant improvement of the system, attract the attention of new buyers and manufacturers.

However, don't think that success in this area is a piece of cake and you don't need to put in any effort to get a quick result - such a strategy is unlikely to be effective.
If you have any questions on the topic, do not hesitate to contact our specialists for help. You can also contact us on Telegram – @ecomtodaysupport.

What is e-commerce | Oracle CIS

Oracle Commerce

Discover Oracle's complete B2B and B2C e-commerce solutions.

Oracle Commerce

Overview

E-commerce is the business of buying and selling goods and services over the Internet. Customers can shop from their computers and through other touchpoints, including smartphones, smartwatches, and digital assistants such as Amazon Echo devices.

E-commerce is booming in both business-to-consumer (B2C) segments and business-to-business (B2B) segments . In the B2C segment, a retailer or other company sells goods directly to end customers. In the B2B segment, one company sells goods to another. In both cases, the goal of most companies is to enable customers to buy what they want, anytime, anywhere, using any digital device.

In simple terms, big data is unusually large and complex data sets, usually from non-standard sources. The size of these datasets is so large that traditional processing programs cannot handle them. But big data can be used to solve business problems that previously seemed too complicated.

Business Benefits of E-Commerce

E-commerce sales growth is forecast to be a staggering 265%. Global e-commerce retail sales reached $2.3 trillion in 2017 and are projected to reach $4.88 trillion by 2021, just four years later. 1

With the rapid growth of the e-commerce market, HCM tools are becoming increasingly important and even necessary because they enable companies to:

  • differentiate themselves from competitors;
  • reach more customers in more regions in the world;
  • reduce costs by selling directly and running fewer brick-and-mortar stores;
  • enable customers to buy what they want, anytime, anywhere, using their preferred devices, a capability that millennials and other digital adopters need;
  • Get valuable customer data with online metrics;
  • test new products, services, brands and projects on the market with minimal initial investment;
  • enable customers to self-service, allowing fewer sales staff to serve more customers;
  • quickly scale without extra costs.

1 Statista. (2018, March). Retail sales in the e-commerce sector from 2014 to 2021 Information from the website https://www.statista.com/statistics/379046/worldwide-retail-e-commerce-sales/

How e-commerce is changing the shopping experience

To meet growing customer demand for greater choice, easier access, and faster delivery, companies are integrating physical store and e-commerce offerings to create a one-stop, multi-channel experience with customers when they shop, when they can:

  • study and view products and services before making a purchase online or in a brick-and-mortar store;
  • order goods in the store through interactive kiosks, personal concierge services and receive other offers before making a purchase online or in a brick-and-mortar store;
  • use any device — computer, smartphone, smart watch, digital assistant, etc. — to shop whenever and wherever they want;
  • receive personalized recommendations, coupons and other online offers based on information collected online or in a physical store;
  • arrange for goods to be delivered where they want (home or to the nearest store), often the next day or every other day;
  • order products online from another store when the desired product (style, size, color, etc. ) is not in this store.

Examples of e-commerce companies

E-commerce has become widespread since the early 1990s. Amazon.com - the largest e-commerce platform - appeared in 1995, other large companies soon followed: Alibaba, PayPal and eBay. By the early 2000s, companies of all sizes were already offering e-commerce opportunities.

Individual B2B and B2C companies such as Amazon immediately emerged as e-commerce companies without traditional retail outlets. These One-Industry Companies typically identify a shortage of some product or service in the traditional retail market that can only be filled through an e-commerce solution.

Warby Parker is an example of a company that found that consumers would like to try on glasses at home. The company was founded in 2010 and sold prescription glasses only through an online store. By 2015, the company was valued at more than $1 billion. Today, Warby Parker has opened several brick-and-mortar stores to complement its online sales. (Single-industry companies, which then open physical points, are called companies brick-and-click (that is, offline and online companies)).

Casper mattresses also started as just an internet retailer. The company was founded in 2014 and by 2019 was worth more than $1.1 billion and sales continue to grow year on year. Casper sells mattresses and related products online, through a small number of stores and through partnerships with companies like Target.

The Blonde Salad is another successful e-commerce brand launched by influencer Chiara Ferragni in 2009.year. With the support of social media leaders and a target audience of millennial shoppers, The Blonde Salad quickly grew from a fashion blog to an online store that quickly became a clothing and accessories store.

Other companies with a long history as traditional retailers are integrating e-commerce offerings with traditional sales offerings. For example, John Lewis & Partners department store opened its first John Lewis store in 1864 in London and today has more than 50 stores in the UK. At the same time, the company publishes many interesting online offers, which allows its customers to buy a wide variety of devices and products online and choose home delivery or pickup from the store.

Louis Vuitton (founded 1854), Things Remembered (founded 1967, formerly Can Do), and TJX Companies (founded 1956, formerly Zayre Corp.) are other examples of traditional retailers that have been successful integrated into the e-commerce sector. They all have traditional stores where customers can still try on products, interact with sales assistants, and physically touch and test products. At the same time, through e-commerce channels, customers around the world can explore and order products from their preferred device at any time with delivery where and when required.

Learn how to quickly and affordably move to e-commerce (PDF)

Key elements of e-commerce platforms

B2B and/or B2C businesses need a powerful, flexible and scalable e-commerce platform that will enable them to meet the needs of their customers today and in the future. The best e-commerce platforms are:

Flexibility The platform must support both B2B and B2C sales on the same platform, which can be deployed using hybrid cloud or other models.
Availability Software as a Service (SaaS) subscription models are more cost effective than on-premises platforms, which typically require large and ongoing infrastructure costs.
User friendliness An e-commerce platform must be user-friendly for both users to operate it and for companies to manage it. The user interface should be simple and clear so that even non-technical employees can easily add pages and features.
Easy integration Companies should be able to easily integrate their existing technology with an e-commerce platform to reduce costs and take advantage of investments already made.
Customizable Companies should be able to tailor the look and feel of the customer interface to match their brand.
Speed ​​ Companies need platforms with a self-service architecture and standards-based structure that are easy to implement, simple to deploy, and easy to add applications and features to as needed.
Simplicity E-commerce platforms need to be easy to maintain and manage with automatic updates, instant access to the latest features, and real-time monitoring of company-wide performance metrics.
Security E-commerce platforms must ensure the latest comprehensive security measures, as well as ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS), the General Data Protection Regulation (GDPR), and other regulatory requirements.
Scalable Platforms must scale quickly to deliver a high quality experience around the world every day, even if it's Black Friday or a new brand launch.


Learn how to find the right e-commerce platform (PDF)

The Future of E-Commerce

E-commerce is evolving rapidly as innovations in AI, machine learning and the Internet of Things (IoT) help companies meet growing customer demands in new ways.

The following trends in e-commerce attract attention.

Entering new markets The e-commerce sector is growing all over the world, and companies are competing with each other for millions of new customers in the markets of developing and developed countries.
More personalization Customers are interested in a personalized experience, for example, they want to receive discounts and special offers on related products based on their purchase histories. E-commerce platforms that use AI to make better predictions and recommendations will be able to win and retain more customers.
Faster delivery Day-to-day and even hourly delivery via drones and other means will become increasingly popular, forcing companies to streamline their supply chains and speed up delivery to stay competitive.
Subscription purchases Sales of life cycle products and other subscription products are likely to grow as select products are delivered to discerning customers.
More touchpoints Shoppers will increasingly shop using phones, digital assistants, and other digital devices, and online retailers will need to be able to deliver the same high-quality experience across all touchpoints.
Best Quality Chatbots Digital assistants and other chatbots will become even more technically advanced, allowing customers to communicate with them by voice in a conversational mode thanks to the power of artificial intelligence.

Learn more